Contents

Chapter One  The Job Interview求职面试
Section 1 Self-introduction 自我介绍
Part I A good Beginning
Part II Personal Information
Section 2 Career Planning 职业规划
Section 3 Enquiry About a Position职位咨询
Section 4 Salary & Welfare待遇福利
Section 5 End of the Interview面试结束
Practical Writing  Resume 求职简历
Chapter Two Daily Routine日常办公
Section 1 Telephone Communication办公电话
Part I Answering the Phone 接听电话
Part II Transferring a call or Leaving a message 转接电话或留言 27
Section 2 Assigning Tasks 分配任务 31
Section 3 File Keeping 文件整理 34
Section 4 Sending and Receiving Faxes 收发传真 37
Section 5 Typing and Copy打字与复印 40
Practical Writing: Telephone Message电话记录 43
Chapter Three Learning about The Company了解公司 44
Section 1 Brief Introduction 介绍公司 44
Section 2 Company Structure 公司结构 47
Section 3 Company Surroundings 办公环境 50
Section 4 Office Rules 办公制度 53
Practical Points: 公司职能部门及职位英文名称 58
Chapter Four  Business Trip公务旅行 60
Section 1 Arranging Travel 安排差旅 60
Section 2 Reserved Booking 办理预定 63
Part I Booking a Ticket 机票预订 63
Part II Reserving a Room 食宿预订 66
Section 3 Ready to Travel 准备旅行 69
Part I Information and Help 问询与求助 69
Part II Currency Exchange 兑换货币 72
Section 4 For Travel Procedures 办理旅行手续 75
Part I Boarding登机 75
Part II Entry入境 78
Part III Check in and check out 入住和结账 82
Practical Writing: Name Cards 名片 85
Chapter Five Visitor Reception来访接待 87
Section 1 The Invitation to Visit 邀请来访 87
Part I Making a Appointment客户预约 87
Part II Changing a Appointment 预约改动 90
Section 2 Making a Schedule安排日程 93
Section 3 Meeting Guests迎接客人 96
Part I Business reception商务接待 96
Part II Daily reception日常接待 98
Section 4 Entertaining Clients 款待客人 101
Part I Arriving at the Company参观生产车间 101
Part II Inviting to Dinner 就餐 104
Part III Sightseeing 观光 107
Section 5 Farewell 送行 110
Practical Writing  Invitation Letter 邀请信 113
Chapter Six Business Meetings 商务会议 114
Section 1 Meeting Preparations 准备会议 114
Part I Making Arrangements 布置会议 114
Part II Agenda 议事日程 117
Section 2 Having a Meeting 开会 119
Part I Getting a Meeting Started会议开始 119
Part II Taking Minutes 会议纪要 121
Part III Discussions 会议讨论 124
Section 3 Summary and Adjournment 总结闭会 127
Practical Writing: Conference Agenda 会议日程 130
Chapter Seven Products and Sale产品与销售 132
Section 1 Introducing Your Products 产品介绍 132
Section 2 Discussing Cooperation 谈论合作 134
Section 3 Price Negotiations 价格谈判 136
Section 4: Negotiating Payment Terms 协商付款方式 138
Section 5 Talking about transportation 讨论运输 140
Section 6 Signing the Contract 签订合同 142
Practical Writing  Letters of quotation 报价信 144
Chapter Eight  Customer Service 客户服务 146
Section 1 Visiting a Customer拜访客户 146
Section 2 Establishing Cooperative Relationship与客户建立合作关系 148
Section 3 Thanks 表达感谢 151
Section 4 After-sale service 售后服务 153
Section 5 Settling complaints 处理投诉 155
Practical Writing  Letters of Complaint 投诉信 159
全国职场英语考试（一级）大纲
全国职场英语考试（一级）样题